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Last tested: Oct 21, 2019
Scenario: Users come to chat support to ask if we could give them their embed secret key. Someone in their team reset the embed secret key and now they are unable to see the key due to security reason.
Answer: We can not give anyone their embed secret key. Even if it were not against policy, we store the key as a hash in the database, so it's impossible for any human to read and decode the hash and get the key as a clear text. An admin can reset the embed secret key.